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Bee Musafir – Terms & Conditions
Version: 1.0
Effective Date: July 3, 2026
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1. Definitions
For the purposes of these Terms & Conditions, the following words and expressions shall have the meanings assigned to them below unless the context otherwise requires.
1.1 “Bee Musafir”
“Bee Musafir”, “Company”, “We”, “Us”, or “Our” refers to Bee Musafir – Global Travel Solution, its proprietors, directors, employees, authorised representatives, affiliates, successors, assigns, and authorised business partners engaged in providing travel-related products and services.
1.2 “Customer”
“Customer”, “Traveller”, “Guest”, “Passenger”, “You”, or “Your” means any individual, group, corporate entity, institution, organisation, or other person who makes an enquiry, requests a quotation, purchases, books, or otherwise uses any service offered by Bee Musafir, whether directly or through an authorised representative.
1.3 “Services”
“Services” include, but are not limited to:
• Domestic and International Holiday Packages
• Flight Reservations
• Hotel Reservations
• Resort Bookings
• Cruise Holidays
• Visa Assistance
• Travel Insurance Assistance
• Airport Transfers
• Rail Bookings
• Bus Bookings
• Car Rentals
• Sightseeing Tours
• Foreign Exchange Assistance (through authorised partners)
• Corporate Travel Management
• MICE (Meetings, Incentives, Conferences & Exhibitions)
• Educational Tours
• Group Tours
• Honeymoon Packages
• Luxury Travel
• Adventure Travel
• Pilgrimage Tours
• Customised Travel Solutions
• Any ancillary travel-related service offered by Bee Musafir from time to time.
1.4 “Supplier”
“Supplier” means any independent third party that provides travel-related products or services, including but not limited to airlines, hotels, resorts, cruise lines, transport operators, destination management companies, visa facilitation agencies, insurance providers, rail operators, attraction operators, and other service providers.
Bee Musafir acts as a travel organiser and facilitator. Unless expressly stated otherwise, Bee Musafir does not own, operate, or control these suppliers.
1.5 “Booking”
A “Booking” means any confirmed reservation, purchase, itinerary, package, or travel arrangement accepted by Bee Musafir following receipt of the required payment and issuance of written confirmation, subject to supplier availability and these Terms & Conditions.
1.6 “Quotation”
A “Quotation” refers to any itinerary, proposal, estimate, package cost, or pricing shared by Bee Musafir. Unless expressly stated, quotations are indicative, subject to availability, exchange-rate fluctuations, taxes, supplier revisions, and correction of genuine pricing errors.
1.7 “Travel Documents”
“Travel Documents” include passports, visas, permits, travel insurance documents, tickets, hotel vouchers, identification documents, vaccination certificates, immigration forms, and any other documentation required by relevant authorities or suppliers.
1.8 “Business Day”
A “Business Day” means any day, excluding Sundays and public holidays, on which Bee Musafir is open for normal business operations.
1.9 “Force Majeure Event”
A Force Majeure Event includes circumstances beyond the reasonable control of Bee Musafir, including but not limited to natural disasters, floods, earthquakes, cyclones, pandemics, epidemics, acts of God, war, civil unrest, terrorism, strikes, governmental restrictions, airport closures, adverse weather conditions, transport disruptions, or failures of third-party suppliers.
1.10 Interpretation
Unless the context requires otherwise:
• Words importing the singular include the plural and vice versa.
• Headings are for convenience only and do not affect interpretation.
• References to any law include amendments, replacements, or re-enactments of that law.
• References to persons include individuals, partnerships, companies, corporations, trusts, and other legal entities.
These Definitions apply throughout these Terms & Conditions unless expressly stated otherwise.
2. Acceptance of Terms
2.1 Agreement to these Terms
These Terms & Conditions (“Terms”) constitute a legally binding agreement between Bee Musafir – Global Travel Solution (“Bee Musafir”, “Company”, “We”, “Us”, or “Our”) and any individual, group, organisation, corporate entity, or other person (“Customer”, “Traveller”, “You”, or “Your”) who accesses, browses, enquires about, books, purchases, or uses any travel-related product or service offered by Bee Musafir.
By accessing our website, mobile platforms, social media pages, communication channels, or by engaging with our representatives through email, telephone, messaging applications, or in person, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, and any other applicable policies published by Bee Musafir.
2.2 Scope of Acceptance
Your acceptance of these Terms shall be deemed to occur upon the earliest of the following events:
• Accessing or browsing the Bee Musafir website.
• Submitting an enquiry, quotation request, or booking request.
• Accepting a travel quotation or itinerary.
• Making any payment, whether partial or full.
• Confirming a booking verbally, electronically, or in writing.
• Using any travel service arranged or facilitated by Bee Musafir.
• Accepting travel documents, vouchers, tickets, or itineraries issued by Bee Musafir.
Once accepted, these Terms shall apply to all present and future bookings made by you with Bee Musafir unless superseded by updated Terms.
2.3 Authority to Accept
If a booking is made on behalf of multiple travellers, a family, group, company, institution, or any other entity, the person making the booking confirms and warrants that they are duly authorised to act on behalf of all travellers and that all such travellers have been informed of and agree to be bound by these Terms.
The lead traveller or authorised representative shall remain responsible for communicating these Terms and all booking-related information to every traveller included in the booking.
2.4 Additional Supplier Terms
Many travel services offered by Bee Musafir are provided by independent third-party suppliers, including airlines, hotels, cruise operators, transport providers, insurance companies, destination management companies, and visa facilitation agencies.
In addition to these Terms, your booking shall also be subject to the respective terms, conditions, fare rules, cancellation policies, baggage policies, check-in requirements, and operational procedures of the relevant supplier. Where there is any inconsistency, the supplier’s mandatory operational requirements may prevail to the extent required for the provision of that service.
Bee Musafir shall not be responsible for any additional obligations imposed by such suppliers beyond the Company’s reasonable control.
2.5 Amendments to these Terms
Bee Musafir reserves the right to amend, modify, update, or replace these Terms & Conditions at any time to reflect changes in applicable laws, regulatory requirements, business practices, technology, or service offerings.
The latest version of the Terms will be published on the Bee Musafir website and shall become effective from the date specified therein. Continued use of our services after such publication shall constitute acceptance of the revised Terms.
However, any confirmed booking shall generally remain governed by the version of the Terms that was in effect on the date the booking was confirmed, unless a change is required by law or agreed upon by both parties.
2.6 Customer Acknowledgement
By proceeding with any enquiry, quotation, reservation, or booking, you acknowledge and agree that:
• You have carefully read and understood these Terms & Conditions.
• You have had the opportunity to seek clarification before confirming your booking.
• You agree to comply with all applicable laws, regulations, travel advisories, immigration requirements, and supplier policies.
• The information provided by you is accurate, complete, and up to date.
• Failure to comply with these Terms may result in refusal of service, cancellation of bookings, forfeiture of applicable payments, or other actions permitted under these Terms or applicable law.
2.7 Electronic Communications and Digital Acceptance
You agree that confirmations, approvals, notices, invoices, itineraries, travel documents, amendments, and other communications exchanged through electronic means, including email, SMS, messaging applications, customer portals, or other digital platforms, shall constitute valid and legally binding communications.
Electronic acceptance, including acceptance through email, online forms, payment confirmation, messaging applications, or other digital methods approved by Bee Musafir, shall have the same legal effect as acceptance by physical signature, to the extent permitted under applicable law.
2.8 No Waiver
Failure or delay by Bee Musafir in exercising any right, remedy, or provision under these Terms shall not constitute a waiver of such right or prevent Bee Musafir from exercising the same at a later time.
2.9 Severability
If any provision of these Terms is determined by a court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be interpreted, modified, or replaced to the minimum extent necessary to achieve its intended purpose while remaining legally enforceable.
3. About Bee Musafir
3.1 Company Overview
Bee Musafir – Global Travel Solution (“Bee Musafir”) is a travel services company committed to providing comprehensive domestic and international travel solutions for leisure travellers, families, corporate clients, educational institutions, government organisations, and other customers.
Our objective is to deliver personalised, reliable, and professionally managed travel experiences by coordinating travel arrangements through a network of reputable travel suppliers and service providers.
3.2 Nature of Business
Bee Musafir operates as a travel planner, organiser, facilitator, and booking intermediary. We assist customers in researching, planning, booking, and managing travel-related services. Unless expressly stated in writing, Bee Musafir does not own, operate, manage, or control airlines, airports, hotels, resorts, cruise lines, transport companies, tourist attractions, visa authorities, insurance companies, or other third-party travel service providers.
Accordingly, the performance of such services remains the responsibility of the respective supplier, subject to their own terms, conditions, and operational policies.
3.3 Services Offered
Bee Musafir may provide, arrange, or facilitate one or more of the following services:
• Domestic and International Holiday Packages
• Flight Reservations
• Hotel and Resort Bookings
• Cruise Holidays
• Visa Assistance
• Travel Insurance Assistance
• Airport Transfers
• Railway Reservations (where available)
• Bus Reservations
• Car Rental Services
• Sightseeing Tours and Excursions
• Adventure Travel
• Honeymoon Packages
• Luxury Travel Experiences
• Pilgrimage Tours
• Educational Tours
• Student Group Tours
• Corporate Travel Management
• Meetings, Incentives, Conferences and Exhibitions (MICE)
• Group Tours
• Customized Travel Itineraries
• Foreign Exchange Assistance through authorised partners
• Any other travel-related service introduced by Bee Musafir from time to time.
The availability of any service may vary depending on destination, supplier availability, government regulations, operational requirements, and commercial feasibility.
3.4 Independent Suppliers
Bee Musafir collaborates with airlines, hotels, destination management companies, transport providers, cruise operators, visa facilitation agencies, insurance companies, and other travel suppliers to provide travel services.
Each supplier is an independent entity and is solely responsible for the quality, availability, safety, scheduling, pricing, operational decisions, and performance of the services provided by it. Bee Musafir shall not be deemed to be the principal, employer, agent, partner, or representative of any supplier unless expressly stated otherwise.
3.5 Role of Bee Musafir
Bee Musafir’s role generally includes:
• Providing travel consultation and recommendations.
• Preparing quotations and travel itineraries.
• Coordinating reservations with suppliers.
• Processing bookings and payments.
• Issuing travel documents received from suppliers.
• Assisting customers before, during, and after travel, where reasonably possible.
• Facilitating communication between customers and suppliers in relation to booked services.
While Bee Musafir strives to provide efficient coordination and customer support, the Company cannot guarantee the uninterrupted performance of services delivered by independent suppliers.
3.6 Commitment to Service
Bee Musafir endeavours to provide professional, transparent, and customer-focused services. We make reasonable efforts to ensure that information regarding destinations, pricing, itineraries, accommodation, transportation, and other travel arrangements is accurate at the time it is provided.
However, travel services are dynamic in nature, and schedules, prices, availability, taxes, government regulations, weather conditions, and supplier policies may change without prior notice. Bee Musafir reserves the right to modify travel arrangements where reasonably necessary to accommodate such changes.
3.7 Regulatory Compliance
Bee Musafir conducts its business in accordance with applicable laws and regulations governing travel services in the jurisdictions in which it operates. Customers are responsible for complying with all applicable immigration, customs, health, taxation, and travel regulations relevant to their journey.
Nothing contained in these Terms shall be interpreted as creating any legal obligation on Bee Musafir to provide services that would contravene applicable laws, governmental directives, sanctions, or regulatory requirements.
3.8 Customer Relationship
The relationship between Bee Musafir and the Customer is contractual and limited to the travel services agreed upon in the confirmed booking. No employment, partnership, joint venture, agency, fiduciary, or other legal relationship shall arise solely by virtue of a booking or use of our services.
Bee Musafir’s obligations shall be limited to those expressly stated in these Terms, the confirmed booking documents, and any written agreement executed between the Company and the Customer.
3.9 Right to Modify Services
Bee Musafir reserves the right to introduce, modify, suspend, or discontinue any product, service, destination, itinerary, promotional offer, or operational process at any time, with or without prior notice, where such action is reasonably necessary due to commercial, operational, legal, regulatory, safety, or other legitimate business reasons.
Such modifications shall not affect confirmed bookings except where required by law, supplier actions, or circumstances beyond Bee Musafir’s reasonable control.
4. Scope of Services
4.1 General Scope
Bee Musafir – Global Travel Solution (“Bee Musafir”) provides travel planning, booking, coordination, consultation, and related travel management services for domestic and international travel. Our services are designed to assist Customers in arranging travel experiences through a network of independent airlines, hotels, transport operators, cruise lines, destination management companies, visa facilitation agencies, insurance providers, and other travel suppliers.
Unless expressly agreed in writing, Bee Musafir acts solely as a travel facilitator and booking intermediary and does not own, operate, or control the services provided by third-party suppliers.
4.2 Services Offered
Depending on availability and operational feasibility, Bee Musafir may provide or facilitate the following services:
• Domestic and International Holiday Packages
• Flight Reservations
• Hotel, Resort, Villa, Apartment, and Homestay Bookings
• Cruise Holidays
• Visa Assistance and Documentation Guidance
• Travel Insurance Assistance
• Airport Transfers
• Railway and Bus Reservations (where available)
• Car Rental and Chauffeur Services
• Sightseeing Tours and Excursions
• Adventure and Wildlife Tours
• Honeymoon Packages
• Family Vacations
• Luxury Travel Experiences
• Religious and Pilgrimage Tours
• Educational Tours
• Student Group Tours
• Corporate Travel Management
• Meetings, Incentives, Conferences, and Exhibitions (MICE)
• Group Tours and Incentive Tours
• Destination Weddings and Event Travel
• Foreign Exchange Assistance through authorised partners
• Any other travel-related service introduced by Bee Musafir from time to time.
The above list is illustrative and not exhaustive.
4.3 Consultation and Travel Planning
Bee Musafir may provide travel consultation services, including destination recommendations, itinerary planning, budgeting assistance, travel advice, and general guidance based on the information provided by the Customer.
All recommendations are intended to assist Customers in making informed travel decisions. The final decision regarding destinations, accommodations, transportation, travel dates, and related arrangements rests solely with the Customer.
4.4 Quotations and Itineraries
Travel quotations, itineraries, package descriptions, pricing information, photographs, hotel classifications, destination information, and promotional materials are provided for informational purposes and are based on information available at the time of preparation.
Unless expressly confirmed in writing, quotations do not constitute a binding offer and remain subject to:
• Availability of travel inventory.
• Supplier confirmation.
• Revision of airfares or hotel rates.
• Currency exchange fluctuations.
• Government taxes and statutory levies.
• Seasonal pricing.
• Fuel surcharges.
• Operational changes.
• Correction of genuine pricing or typographical errors.
Bee Musafir reserves the right to revise quotations prior to booking confirmation.
4.5 Booking Facilitation
Upon receiving the required information and applicable payment, Bee Musafir will make reasonable efforts to secure reservations with the relevant suppliers.
A booking shall be considered confirmed only after:
• Required payment has been received;
• The supplier has confirmed the reservation;
• Bee Musafir has issued a written confirmation, booking voucher, itinerary, ticket, or other confirmation document.
Submission of a booking request or payment alone does not guarantee confirmation.
4.6 Third-Party Suppliers
Bee Musafir coordinates services through independent third-party suppliers.
Accordingly:
• Airlines determine flight schedules, baggage rules, seat allocation, and operational decisions.
• Hotels determine room allocation, amenities, check-in and check-out procedures, occupancy policies, and property-specific rules.
• Cruise operators determine sailing schedules and onboard services.
• Transport providers determine vehicle availability and operational schedules.
• Visa authorities determine visa approvals or refusals.
• Insurance providers determine policy coverage and claims.
Bee Musafir shall not be responsible for operational decisions made independently by such suppliers.
4.7 Customer Support
Bee Musafir endeavours to provide reasonable assistance before, during, and after travel, including support relating to bookings, documentation, itinerary changes, supplier coordination, and general travel guidance.
While every reasonable effort will be made to assist Customers, Bee Musafir cannot guarantee immediate resolution of issues arising from supplier actions, governmental authorities, weather conditions, transportation disruptions, or other circumstances beyond its reasonable control.
4.8 Exclusions from Services
Unless specifically included in the confirmed booking, Bee Musafir’s services do not include:
• Passport issuance or renewal.
• Guaranteed visa approval.
• Immigration clearance.
• Customs clearance.
• Airport porter services.
• Personal expenses.
• Meals not specifically included.
• Optional tours or activities.
• Hotel security deposits.
• Local taxes payable at destination.
• City taxes or tourism taxes.
• Telephone charges.
• Laundry services.
• Mini-bar expenses.
• Tips and gratuities.
• Medical expenses.
• Emergency evacuation.
• Loss or damage of baggage.
• Personal shopping.
• Expenses arising from delays, cancellations, or disruptions caused by third-party suppliers, unless otherwise required by applicable law or expressly agreed in writing.
4.9 Right to Modify Services
Bee Musafir reserves the right to modify, substitute, suspend, or discontinue any service, itinerary, accommodation, transportation, sightseeing activity, or travel component where reasonably necessary due to operational requirements, supplier actions, weather conditions, safety considerations, legal requirements, government directives, force majeure events, or other circumstances beyond Bee Musafir’s reasonable control.
Where practicable, Bee Musafir will endeavour to provide suitable alternatives of comparable standard. Any additional cost or refund arising from such changes shall be governed by the applicable supplier policies and these Terms & Conditions.
4.10 No Guarantee of Specific Results
Bee Musafir shall make reasonable efforts to arrange travel services in accordance with the confirmed booking. However, Bee Musafir does not guarantee uninterrupted travel, specific room locations, exact aircraft types, preferred seating, weather conditions, attraction availability, or any outcome dependent upon independent third parties or governmental authorities.
The Customer acknowledges that travel services are inherently subject to operational, regulatory, and environmental factors beyond the reasonable control of Bee Musafir.
4.11 Continuous Improvement
Bee Musafir continually reviews and enhances its products, services, operational procedures, technology platforms, and customer support processes. The Company reserves the right to introduce new services, discontinue existing services, or modify service offerings at its discretion to improve customer experience, comply with legal requirements, or respond to market conditions.
5. Eligibility
5.1 Eligibility to Use Our Services
The services offered by Bee Musafir – Global Travel Solution are available only to individuals and entities that have the legal capacity to enter into binding contracts under the applicable laws of their country of residence and the laws of the Republic of India.
By accessing our website, requesting a quotation, making a booking, or using any of our services, you represent and warrant that you possess the legal authority and capacity to enter into this agreement and to fulfil your obligations under these Terms & Conditions.
5.2 Minimum Age Requirement
Unless otherwise permitted by applicable law, the individual making a booking with Bee Musafir must be at least 18 years of age or the age of majority applicable in their jurisdiction.
Persons below the age of 18 years (“Minors”) may travel only under the supervision of a parent, legal guardian, or an authorised adult who assumes full responsibility for the Minor throughout the journey.
Bee Musafir reserves the right to request proof of age or legal guardianship whenever considered necessary.
5.3 Authority to Book on Behalf of Others
A Customer making a booking for another individual, family, group, corporate entity, educational institution, or any other organisation represents and warrants that they have obtained the necessary authority to:
• Make the booking on behalf of all travellers;
• Accept these Terms & Conditions on behalf of all travellers;
• Share personal information required for the booking;
• Receive communications relating to the booking; and
• Make decisions concerning amendments, cancellations, refunds, and other booking-related matters.
The lead traveller or authorised representative shall remain responsible for ensuring that all travellers are informed of and comply with these Terms & Conditions.
5.4 Accuracy of Information
Customers shall provide complete, accurate, and up-to-date information required for quotations, reservations, ticketing, visa processing, hotel bookings, insurance, and all other travel-related services.
This includes, but is not limited to:
• Full name exactly as per the passport or government-issued identification;
• Date of birth;
• Nationality;
• Gender (where required);
• Passport details;
• Contact information;
• Emergency contact details;
• Any other information reasonably requested by Bee Musafir or the relevant travel supplier.
Bee Musafir shall not be liable for any loss, delay, additional expense, denied boarding, visa rejection, or cancellation arising from incorrect, incomplete, or misleading information provided by the Customer.
5.5 Travel Documents and Legal Compliance
Customers are solely responsible for ensuring that they possess all valid and legally required travel documents, including but not limited to:
• Valid passport;
• Appropriate visa(s);
• Government-issued identification;
• Transit permits;
• Vaccination certificates;
• Health declarations;
• Immigration documentation; and
• Any other documents required by airlines, hotels, cruise operators, immigration authorities, or destination governments.
Bee Musafir may provide guidance or assistance with documentation; however, the ultimate responsibility for obtaining and maintaining valid travel documents rests entirely with the Customer.
5.6 Financial Responsibility
The Customer agrees to make all payments in accordance with the confirmed quotation, invoice, payment schedule, and applicable supplier requirements.
Failure to make timely payments may result in cancellation of the booking, forfeiture of deposits, supplier penalties, or additional charges, for which the Customer shall remain responsible.
5.7 Prohibited Use
Customers shall not use Bee Musafir’s website, booking systems, or services for any unlawful, fraudulent, abusive, or unauthorised purpose, including but not limited to:
• Providing false or misleading information;
• Making speculative, fictitious, or fraudulent bookings;
• Using stolen or unauthorised payment methods;
• Attempting to interfere with or compromise the security of Bee Musafir’s systems;
• Violating applicable laws or regulations;
• Infringing the intellectual property rights of Bee Musafir or any third party; or
• Engaging in conduct that may damage the reputation or business interests of Bee Musafir.
Bee Musafir reserves the right to refuse service, suspend access, cancel bookings, or take appropriate legal action in the event of any such misuse.
5.8 Right to Refuse Service
Bee Musafir reserves the right, at its sole discretion and subject to applicable law, to refuse, suspend, or terminate any booking or service where:
• The Customer fails to satisfy the eligibility requirements under these Terms;
• The Customer provides false, inaccurate, or misleading information;
• There is reasonable suspicion of fraud, illegal activity, or misuse of services;
• The requested booking cannot be fulfilled due to legal, regulatory, operational, or supplier restrictions; or
• Providing the requested service would expose Bee Musafir, its employees, partners, or suppliers to legal, financial, reputational, or safety risks.
Where practicable, Bee Musafir will notify the Customer of the reasons for such refusal or cancellation. Any applicable refund shall be processed in accordance with these Terms, the relevant supplier policies, and applicable law.
5.9 Customer Acknowledgement
By using Bee Musafir’s services, the Customer confirms that:
• They meet the eligibility requirements set out in this Section;
• All information provided is true, accurate, and complete;
• They possess the legal authority to make the booking;
• They understand and accept these Terms & Conditions; and
• They agree to comply with all applicable laws, regulations, supplier requirements, and travel advisories relevant to their journey.
6. Customer Responsibilities
6.1 General Responsibility
The Customer acknowledges that successful travel arrangements require timely cooperation, accurate information, compliance with applicable laws, and adherence to the policies of Bee Musafir and the relevant travel suppliers.
The Customer shall act in good faith throughout the booking process and during the course of travel and shall fulfil all obligations set out in these Terms & Conditions.
6.2 Accuracy of Information
The Customer is solely responsible for ensuring that all information provided to Bee Musafir is complete, accurate, and consistent with the official travel documents of each traveller.
This includes, but is not limited to:
• Full name exactly as appearing on the passport or government-issued identification.
• Date of birth.
• Nationality.
• Passport number and validity.
• Contact details.
• Email address.
• Residential address.
• Emergency contact details.
• Any special travel requirements.
Bee Musafir shall not be liable for any loss, additional costs, denied boarding, visa refusal, cancellation, or travel disruption resulting from inaccurate or incomplete information provided by the Customer.
6.3 Verification of Booking Documents
Upon receipt of any quotation, itinerary, invoice, air ticket, hotel voucher, visa documentation, travel insurance certificate, or any other travel document, the Customer shall immediately verify all details, including names, travel dates, destinations, accommodation, flight schedules, and other booking particulars.
Any discrepancy must be reported to Bee Musafir promptly and, wherever possible, before tickets are issued or travel commences.
Failure to report discrepancies in a timely manner may result in amendment charges, cancellation charges, supplier penalties, or other additional costs, which shall be borne by the Customer.
6.4 Passport, Visa and Travel Documents
The Customer is solely responsible for obtaining, carrying, and maintaining all valid travel documents required for the journey, including but not limited to:
• Passport.
• Visa(s).
• Transit visa(s), where applicable.
• Government-issued identification.
• Vaccination certificates.
• Health declarations.
• Immigration forms.
• Customs documentation.
• Any permits or authorisations required by the destination or transit country.
Any assistance provided by Bee Musafir in relation to visas or documentation is provided as a facilitation service only and does not constitute a guarantee of visa approval, immigration clearance, or entry into any country.
6.5 Compliance with Laws and Regulations
The Customer shall comply with all applicable laws, regulations, governmental directives, immigration requirements, customs regulations, aviation security requirements, health protocols, and local rules applicable to the countries visited during the journey.
The Customer shall also comply with the terms, conditions, policies, and operational requirements of airlines, hotels, cruise operators, transport providers, and other travel suppliers.
6.6 Health and Fitness to Travel
The Customer is responsible for ensuring that they are medically fit to undertake the proposed journey.
Any medical condition, disability, pregnancy, allergy, dietary requirement, or special assistance requirement that may affect travel arrangements should be disclosed to Bee Musafir at the earliest opportunity.
Bee Musafir shall not be responsible for any consequences arising from the Customer’s failure to disclose relevant medical or accessibility information.
6.7 Financial Responsibilities
The Customer shall:
• Make all payments on or before the due dates specified by Bee Musafir.
• Pay all applicable taxes, statutory charges, visa fees, insurance premiums, service charges, and supplier-imposed fees.
• Bear any additional expenses arising from itinerary changes requested by the Customer, supplier penalties, currency fluctuations (where applicable), or unforeseen circumstances not attributable to Bee Musafir.
Failure to make payments within the prescribed timelines may result in cancellation of the booking without prior notice, subject to applicable supplier policies.
6.8 Conduct During Travel
The Customer shall conduct themselves in a responsible, respectful, and lawful manner throughout the journey.
The Customer shall not:
• Endanger the safety of fellow travellers.
• Damage hotel property, transport vehicles, or other facilities.
• Engage in abusive, violent, discriminatory, unlawful, or disruptive behaviour.
• Consume or possess prohibited substances where restricted by law.
• Violate airline, hotel, cruise, or destination rules.
Any penalties, damages, fines, compensation, or legal consequences arising from the Customer’s conduct shall be the sole responsibility of the Customer.
Bee Musafir reserves the right to discontinue assistance to any Customer whose behaviour jeopardises the safety, comfort, or rights of others, without liability for any resulting loss or expense.
6.9 Baggage and Personal Belongings
The Customer is solely responsible for the care, security, and supervision of their baggage, valuables, travel documents, electronic devices, cash, jewellery, and other personal belongings at all times.
Bee Musafir shall not be liable for loss, theft, delay, damage, or misplacement of baggage or personal belongings unless such liability arises directly from Bee Musafir’s own proven negligence.
6.10 Travel Insurance
Bee Musafir strongly recommends that every Customer obtain comprehensive travel insurance covering, where appropriate:
• Medical emergencies.
• Hospitalisation.
• Personal accidents.
• Trip cancellation.
• Trip interruption.
• Baggage loss or delay.
• Personal liability.
• Emergency evacuation.
• Repatriation.
• Flight delays and missed connections.
Unless expressly included in the confirmed booking, travel insurance is not automatically provided by Bee Musafir.
6.11 Duty to Communicate
The Customer shall promptly notify Bee Musafir of any changes that may affect the booking, including changes to contact information, passport details, travel dates, traveller names, or any other material information.
Failure to provide timely updates may result in additional charges or inability to modify confirmed bookings.
6.12 Customer Acknowledgement
By confirming a booking with Bee Musafir, the Customer acknowledges and agrees that:
• They have read and understood these Terms & Conditions.
• They accept full responsibility for complying with the obligations described in this Section.
• They understand that failure to fulfil these responsibilities may result in cancellation of travel services, denial of boarding, refusal of entry by immigration authorities, supplier penalties, financial losses, or other consequences beyond the reasonable control of Bee Musafir.
• Bee Musafir shall not be liable for any loss, expense, delay, or inconvenience arising from the Customer’s failure to comply with these responsibilities.
7. Booking Process
7.1 General
Bee Musafir – Global Travel Solution (“Bee Musafir”) provides travel planning, booking, reservation, and coordination services for domestic and international travel. All bookings are subject to these Terms & Conditions, supplier availability, applicable laws, and the policies of the respective travel service providers.
Submission of an enquiry, request for quotation, or booking request does not constitute a confirmed reservation.
7.2 Booking Enquiry
Customers may submit booking enquiries through any of the following channels:
• Official Website
• Email
• Telephone
• WhatsApp
• Social Media Platforms
• Mobile Communication
• Office Visit
• Authorised Sales Representatives
• Corporate Account Managers
Bee Musafir will make reasonable efforts to respond to booking enquiries within a reasonable timeframe; however, response times may vary depending upon destination, supplier response, operational requirements, weekends, and public holidays.
7.3 Quotation
Upon receiving the required travel details, Bee Musafir may provide a travel quotation based on the information available at that time.
Unless expressly stated otherwise, every quotation:
• Is indicative only.
• Is subject to availability.
• Does not guarantee confirmation.
• May expire without prior notice.
• May be revised before booking confirmation.
• May change due to airfare revisions, hotel availability, exchange rate fluctuations, government taxes, supplier pricing, fuel surcharges, or correction of genuine pricing errors.
No quotation shall create any contractual obligation until a booking has been confirmed by Bee Musafir.
7.4 Booking Request
A booking request shall be initiated only after the Customer:
• Accepts the quotation or itinerary;
• Provides complete traveller information;
• Submits all required documents;
• Makes the applicable advance payment or full payment as communicated by Bee Musafir.
Bee Musafir reserves the right to request additional information or documentation before processing any booking.
7.5 Documents Required
Depending on the nature of the booking, the Customer may be required to provide:
• Passport copy;
• Government-issued photo identification;
• Passport-size photographs;
• Visa documents;
• PAN or GST details (where applicable);
• Travel insurance information (where applicable);
• Corporate authorisation (for business travel);
• Any additional documents requested by suppliers or government authorities.
Failure to provide the required documentation within the specified timeline may result in delays, cancellation, or inability to process the booking.
7.6 Payment Requirement
Bookings shall only be processed upon receipt of the required payment as communicated by Bee Musafir.
The amount payable may include:
• Booking deposit;
• Partial payment;
• Full payment;
• Government taxes;
• Service charges;
• Visa fees;
• Insurance premiums;
• Supplier charges;
• Any other applicable charges.
Bee Musafir reserves the right to decline or suspend processing of any booking until payment obligations have been fulfilled.
7.7 Booking Confirmation
A booking shall be considered confirmed only when all of the following conditions have been satisfied:
• The required payment has been received.
• All required documents have been submitted.
• The relevant supplier has confirmed the reservation.
• Bee Musafir has issued a written booking confirmation, travel itinerary, voucher, ticket, invoice, or confirmation email.
Until such confirmation is issued, no booking shall be deemed guaranteed.
7.8 Supplier Availability
All reservations remain subject to the availability of the respective supplier at the time the booking request is processed.
If the requested service is unavailable, Bee Musafir may, where reasonably practicable:
• Offer an alternative airline;
• Suggest an alternative hotel or accommodation;
• Revise the itinerary;
• Offer comparable travel arrangements;
• Refund payments in accordance with applicable supplier policies and these Terms & Conditions.
Bee Musafir does not guarantee the availability of any specific flight, hotel, room category, seat, attraction, vehicle, or travel service until confirmation has been received from the relevant supplier.
7.9 Customer Verification
Bee Musafir reserves the right to verify the identity of the Customer and the authenticity of any documents or payment methods provided.
Where fraud, identity theft, suspicious activity, or payment irregularities are suspected, Bee Musafir may:
• Request additional verification;
• Delay processing of the booking;
• Refuse to confirm the booking;
• Cancel the booking; or
• Report the matter to the appropriate authorities, where required by law.
7.10 Right to Decline a Booking
Bee Musafir reserves the right to refuse or decline any booking request without incurring liability where:
• Requested services are unavailable.
• Supplier confirmation cannot be obtained.
• Required payments are not received.
• Required documentation is incomplete.
• Fraud or misuse is suspected.
• The booking violates applicable laws or regulations.
• The requested booking presents operational, legal, financial, or safety concerns.
Where applicable, any eligible refund shall be processed in accordance with the relevant supplier policies and these Terms & Conditions.
7.11 Customer Responsibility
The Customer is responsible for reviewing all booking confirmations, travel documents, invoices, vouchers, and itineraries immediately upon receipt.
Any discrepancy, including errors in names, travel dates, destinations, passport details, room categories, or flight information, must be reported to Bee Musafir without undue delay.
Failure to notify Bee Musafir promptly may result in amendment charges, supplier penalties, or cancellation fees, which shall be borne by the Customer.
7.12 Electronic Communications
The Customer agrees that booking confirmations, invoices, payment receipts, itineraries, travel vouchers, tickets, notices, and other communications issued electronically by Bee Musafir through email, WhatsApp, SMS, customer portals, or other digital platforms shall constitute valid and legally binding records.
Electronic records shall be deemed delivered when transmitted to the contact details provided by the Customer.
7.13 Booking Records
Bee Musafir shall maintain booking records in accordance with applicable laws and internal business practices. Customers are advised to retain copies of all booking confirmations, invoices, receipts, travel documents, and communications for future reference.
7.14 Amendments Before Confirmation
Until a booking is confirmed, Bee Musafir may modify or withdraw any quotation, itinerary, pricing, supplier selection, or proposed travel arrangement due to operational requirements, supplier availability, pricing revisions, or other circumstances beyond its reasonable control. Such modifications shall not constitute a breach of these Terms.
8. Pricing & Quotations
8.1 General
All quotations, package prices, service charges, itineraries, and cost estimates issued by Bee Musafir – Global Travel Solution (“Bee Musafir”) are prepared based on the information available at the time of preparation and are subject to these Terms & Conditions.
Unless expressly stated in writing, all quotations are non-binding, indicative in nature, and subject to change until a booking has been confirmed in writing by Bee Musafir.
8.2 Quotation Validity
Every quotation issued by Bee Musafir shall remain valid only for the period specifically mentioned in the quotation.
If no validity period is mentioned, the quotation shall remain subject to immediate revision or withdrawal without prior notice due to supplier availability, pricing revisions, currency fluctuations, taxation changes, or operational requirements.
Expiry of a quotation does not create any obligation on Bee Musafir to honour the quoted price.
8.3 Price Components
Depending upon the nature of the booking, the quoted price may include one or more of the following:
• Airfare
• Hotel accommodation
• Meals as specified in the itinerary
• Airport transfers
• Sightseeing services
• Transportation
• Tour guide services
• Cruise fare
• Visa assistance fees
• Travel insurance (if selected)
• Service charges
• Applicable taxes specifically mentioned in the quotation
Any item not expressly mentioned in the quotation or itinerary shall be deemed excluded from the quoted price.
8.4 Exclusions
Unless specifically stated otherwise in writing, quotations generally do not include:
• Passport fees
• Visa fees (unless expressly included)
• Personal expenses
• Telephone charges
• Laundry
• Mini-bar expenses
• Room service
• Hotel security deposits
• Tourism or city taxes payable at destination
• Excess baggage charges
• Seat selection charges
• Optional excursions
• Tips and gratuities
• Medical expenses
• Foreign exchange fluctuations
• Travel insurance (unless included)
• Expenses arising from delays, cancellations, force majeure events, or circumstances beyond Bee Musafir’s reasonable control.
8.5 Dynamic Pricing
The Customer acknowledges that the travel industry operates on dynamic pricing models.
Airlines, hotels, transport providers, cruise operators, destination management companies, and other suppliers may revise prices at any time without prior notice.
Accordingly, Bee Musafir cannot guarantee that a quoted price will remain available until the booking is confirmed.
8.6 Currency Fluctuations
For international travel, quotations may be affected by changes in foreign exchange rates.
Where travel services are priced by suppliers in foreign currencies, Bee Musafir reserves the right to revise the quoted amount prior to booking confirmation to reflect prevailing exchange rates and supplier billing requirements.
8.7 Government Taxes and Statutory Charges
Quoted prices are based on the taxes, duties, levies, and statutory charges applicable on the date the quotation is prepared.
If any government authority introduces or revises:
• GST;
• TCS;
• Airport taxes;
• Fuel surcharges;
• Tourism taxes;
• Visa fees;
• Entry fees;
• Environmental levies; or
• Any other statutory charge,
the Customer shall be responsible for paying the additional amount, even if the booking has already been initiated but not fully ticketed or confirmed, unless otherwise required by applicable law.
8.8 Pricing Errors
While Bee Musafir exercises reasonable care in preparing quotations, inadvertent typographical, clerical, computational, system-generated, or supplier-related pricing errors may occasionally occur.
Bee Musafir reserves the right to correct any genuine pricing error at any time before booking confirmation.
If such a correction materially affects the quoted price, the Customer shall have the option to:
• Accept the revised quotation;
• Select an alternative travel arrangement; or
• Cancel the booking request before confirmation, in which case any refundable amount received by Bee Musafir for the unconfirmed booking shall be returned in accordance with applicable law.
8.9 Promotional Offers
From time to time, Bee Musafir may introduce promotional offers, discounts, cashback schemes, coupons, loyalty benefits, referral programmes, or other marketing incentives.
Unless expressly stated otherwise:
• Promotional offers cannot be combined.
• Offers are subject to availability.
• Offers may be withdrawn or modified without prior notice.
• Promotional benefits have no cash value.
• Promotional offers are subject to additional terms communicated at the time of the offer.
8.10 Supplier Price Changes After Confirmation
In exceptional circumstances, a supplier may revise charges af
